Privacy Policy
Effective Date: 10/21/2025
Welcome to Truck Trailer Pros. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website https://www.trucktrailerpros.com (the “Site”).
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Site.
1. Information We Collect
We may collect the following types of information from you:
a. Personal Information
When you fill out a contact form, request a quote, sign up for updates, or interact with us in other ways, we may collect:
- Name
- Email address
- Phone number
- Company name
- Message details
- Mailing address
- Business-related information
- Payment information (if applicable)
b. Non-Personal Information
This includes data collected automatically through cookies or analytics tools:
- Browser type and version
- Operating system
- Pages visited
- Time spent on pages
- IP address
- Referring website
- Device identifiers
- Geolocation data (approximate location based on IP address)
- Browsing behavior and preferences
c. Sensitive Personal Information
We do not intentionally collect sensitive personal information such as:
- Social Security numbers
- Driver’s license numbers
- Financial account information (beyond payment processing)
- Precise geolocation data
- Biometric data
- Health information
- Racial or ethnic origin
- Religious or philosophical beliefs
If we need to collect any sensitive information for specific business purposes, we will obtain your explicit consent first.
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and provide customer support
- Process quotes and sales inquiries
- Fulfill contracts and provide requested services
- Improve the functionality and user experience of our website
- Send occasional marketing or promotional emails (you may opt out at any time)
- Monitor website usage trends and performance
- Comply with legal and regulatory obligations
- Detect and prevent fraud or security incidents
- Conduct internal research and analytics
- Communicate important updates about our services
Legal Basis for Processing (Where Applicable)
We process your personal information based on:
- Your consent
- Performance of a contract with you
- Our legitimate business interests
- Compliance with legal obligations
Retention Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typically, we retain:
- Contact information for active business relationships and up to 7 years after the last interaction
- Transaction records for 7 years for accounting and tax purposes
- Marketing opt-out requests indefinitely to honor your preferences
3. Cookies & Tracking Technologies
Our website uses cookies and similar tracking tools to improve user experience and gather analytics data. You may disable cookies through your browser settings, though this may limit some features on our Site.
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences
- Marketing Cookies: Track your browsing habits for advertising purposes (with consent)
We honor universal opt-out preference signals, including Global Privacy Control (GPC), where required by law.
For more information about cookies and how to manage them, visit www.allaboutcookies.org.
4. Sharing Your Information
We do not sell your personal information. We may share information with third parties only in the following cases:
- Service Providers: With vendors who perform services on our behalf (e.g., website hosting, email marketing, analytics, payment processing)
- Legal Compliance: To comply with legal obligations, court orders, subpoenas, or to protect our rights, property, and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Professional Advisors: With attorneys, accountants, and other professional advisors
- With Your Consent: When you have given us permission to share your information
Third-Party Data Sharing
We may share the following categories of information with service providers:
- Contact information with email marketing platforms
- Analytics data with website analytics services
- Payment information with payment processors (never stored on our servers)
5. Third-Party Services
We may use third-party services like Google Analytics to collect, monitor, and analyze web traffic data. These third parties have their own privacy policies and we encourage you to review them.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:
- Encryption of data in transit using SSL/TLS
- Secure server infrastructure
- Access controls and authentication
- Regular security assessments
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
General Rights (All Users)
You may:
- Request to access your personal information
- Request to update or correct your personal information
- Request to delete your personal information
- Opt out of receiving marketing communications at any time
- Disable cookies via your browser settings
- Object to certain processing of your information
- Request a copy of your data in a portable format
California Consumer Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
a. Right to Know
You have the right to request that we disclose:
- The categories of personal information we collected about you
- The categories of sources from which we collected your personal information
- Our business or commercial purpose for collecting, selling, or sharing personal information
- The categories of third parties with whom we share personal information
- The specific pieces of personal information we collected about you
b. Right to Delete
You have the right to request that we delete the personal information we collected from you, subject to certain exceptions.
c. Right to Correct
You have the right to request that we correct inaccurate personal information we maintain about you.
d. Right to Opt-Out of Sale or Sharing
We do not sell your personal information to third parties for monetary consideration. We may share information for targeted advertising purposes. You have the right to opt out of such sharing.
e. Right to Limit Use of Sensitive Personal Information
We do not collect or use sensitive personal information beyond what is necessary to provide our services.
f. Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights, including by:
- Denying goods or services
- Charging different prices or rates
- Providing a different level or quality of goods or services
g. Authorized Agents
You may designate an authorized agent to make requests on your behalf. We may require proof of authorization before processing such requests.
California “Shine the Light” Law
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.
Texas Consumer Privacy Rights (TDPSA)
If you are a Texas resident, you have specific rights under the Texas Data Privacy and Security Act (TDPSA):
a. Right to Access
You have the right to confirm whether we are processing your personal data and to access such data.
b. Right to Correct
You have the right to correct inaccuracies in your personal data.
c. Right to Delete
You have the right to delete personal data provided by or obtained about you, subject to certain exceptions.
d. Right to Data Portability
You have the right to obtain a copy of your personal data in a portable and readily usable format.
e. Right to Opt-Out
You have the right to opt out of:
- The sale of your personal data
- Targeted advertising
- Profiling in furtherance of decisions that produce legal or similarly significant effects
f. Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
Texas-Specific Processing Standards
We adhere to Texas data protection standards, including:
- Limiting collection to what is adequate, relevant, and reasonably necessary
- Processing data in a manner that is transparent and provides you notice
- Not processing sensitive data without your consent or as permitted by law
How to Exercise Your Privacy Rights
To exercise your privacy rights under California or Texas law, or to make any general privacy requests, please contact us at:
Email: info@trucktrailerpros.com
Phone: (210) 760-0509
Mail: Truck Trailer Pros, [Insert Mailing Address]
Online Form: [Insert link to privacy request form if available]
Verification Process:
We will verify your identity before processing your request. You may be required to provide:
- Name and contact information matching our records
- Recent transaction or interaction details
- Government-issued ID (for sensitive requests)
Response Time:
We will respond to verifiable requests within 45 days (California) or 45 days (Texas), with the possibility of a 45-day extension if necessary. We will inform you of any extension and the reason for it.
Appeals Process (Texas Residents):
If we decline to take action on your request, you may appeal our decision by contacting us using the information above. We will respond to your appeal within 60 days.
8. Email Marketing Compliance (CAN-SPAM Act)
In compliance with the federal CAN-SPAM Act:
- We will not use false or misleading header information
- We will not use deceptive subject lines
- We will identify marketing messages as advertisements
- We will include our physical business address in emails
- We will provide a clear and conspicuous way to opt out of future emails
- We will honor opt-out requests promptly (within 10 business days)
You can unsubscribe from marketing emails at any time by:
- Clicking the “unsubscribe” link at the bottom of any marketing email
- Contacting us directly at info@trucktrailerpros.com
- Calling us at (210) 760-0509
Please note: Even if you opt out of marketing emails, we may still send you transactional or service-related messages (e.g., order confirmations, account notifications).
9. Telephone and SMS Communications (TCPA Compliance)
In compliance with the federal Telephone Consumer Protection Act (TCPA):
Express Consent
By providing your telephone number to us, you expressly consent to receive:
- Informational calls and texts about your inquiries
- Service-related communications
Marketing Calls/Texts
We will only contact you for marketing purposes via telephone or SMS if you have provided express written consent. You may revoke this consent at any time by:
- Replying “STOP” to any text message
- Contacting us at info@trucktrailerpros.com
- Calling us at (210) 760-0509
Do Not Call Registry
We respect the National Do Not Call Registry and will not contact consumers who have registered their numbers, except as permitted by law (e.g., established business relationships).
Message and data rates may apply for SMS communications. Message frequency varies.
10. Do Not Track Signals and Global Privacy Control
Some browsers and devices have “Do Not Track” (DNT) features and Global Privacy Control (GPC) signals that let you tell websites you do not want your online activities tracked.
Our Response:
Where required by law (California, Texas, and other applicable states), we honor Global Privacy Control (GPC) signals as a valid opt-out request for the sale or sharing of personal information and targeted advertising.
For states without such requirements, we currently do not alter our data collection practices in response to DNT signals.
11. Children’s Privacy (COPPA Compliance)
Our website is not intended for children under the age of 13 (or 16 for California residents). We do not knowingly collect personal information from children without parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA).
If you are a parent or guardian and believe we have collected information from your child, please contact us immediately at privacy@trucktrailerpros.com, and we will delete it promptly.
12. International Data Transfers
Our services are provided from the United States. If you access our Site from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
13. Accessibility
We are committed to ensuring our privacy practices are accessible to all users. If you need this Privacy Policy in an alternative format, please contact us at info@trucktrailerpros.com or (210) 760-0509.
14. Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities as required by law, typically within 72 hours of discovering the breach.
15. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date.
Material Changes: If we make material changes to how we handle your personal information, we will provide prominent notice on our website or contact you directly via email.
We encourage you to review this policy periodically to stay informed about how we protect your information.
16. State-Specific Notices
Notice for Nevada Residents
Nevada law allows Nevada residents to opt out of the sale of certain types of personal information. We do not sell personal information as defined under Nevada law. If you are a Nevada resident and have questions, contact us at privacy@trucktrailerpros.com.
Notice for Virginia, Colorado, Connecticut, Utah, and Other State Residents
If you reside in a state with comprehensive privacy legislation, you may have rights similar to those described in the California and Texas sections above. Please contact us to exercise your rights.
17. Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:
Truck Trailer Pros
Email: info@trucktrailerpros.com
Privacy Requests: privacy@trucktrailerpros.com
Phone: (210) 760-0509
Website: https://www.trucktrailerpros.com
Address: 5126 Sherri Ann Rd Ste. 101, San Antonio, TX 78233
For California Residents: This policy serves as our Notice at Collection as required by the CCPA/CPRA.
For Texas Residents: This policy serves as our Privacy Notice as required by the TDPSA.
18. Governing Law and Dispute Resolution
This Privacy Policy is governed by the laws of the United States and the State of Texas. Any disputes relating to this policy shall be resolved in accordance with the laws of Texas, without regard to its conflict of law provisions.
Last Updated: 10/21/2025